TheraGenesis Restore and Calm Serums Skincare

Shipping Policy

  We are pleased to offer Free Shipping on all orders $150+ if shipped within the continental United States.  Orders less than $150 receive a flat $12 shipping charge within the continental United States.  Orders shipped to Alaska, Hawaii, Puerto Rico or Internationally may require additional shipping charges.  

Return Policy

  There are a few items which cannot be returned for credit:  

• For sanitary reasons lotions and liquids cannot be returned.
• Special order or direct ship items are subject to the manufacturer's return policy and may require a restocking fee upon return.
• Media such as Books, Exams, Videos and CD's cannot be returned unless defective.
• All sales are final 30 days after receipt.

 

The item I ordered was not correct

  Items sent to you by our error may be returned at no cost to you provided the item has not been opened (i.e., the item must be in its original, unopened condition). Simply contact us within 5 business days. We will send you a prepaid return label for you to send back the incorrect items.   Once we receive the product and confirm it is in original condition and in original packaging, we will finalize the return and credit your account. If you want to reorder the correct item, we will process as a new order but will not charge a shipping fee.  

Never received items or the item I received was damaged

  We will give full credit for undelivered or damaged shipments if you contact us within 5 business days of carrier's noted delivery date. If damaged in transit, retain the damaged items and all packaging material for carrier to inspect and pick up. Contact Prestige Customer Service for further instructions on how to handle these returns.  

The item I received was defective

  If an item is defective and covered under a manufacturer's warranty, contact Prestige Customer Service for further guidance on managing the manufacturer's process.  If an item is defective and not specifically covered, please contact Prestige Customer Service within 30 days of carrier's delivery date to obtain a pre-paid return label and Return Authorization number. Once we receive the item in our warehouse and confirm it is defective, we will send a replacement item to you at no cost. If you require an item be sent immediately, we require a credit card payment for the replacement item. Once we receive the returned item in our warehouse and confirm it is defective, we will refund the original purchased cost.  

The item I received I no longer want

  If you ordered the wrong product by mistake or don't like an item, you may contact us and request a return for credit on your account.  Credit request must be made within 5 days of receiving the goods, and returned promptly at your expense.  You will need to obtain a Return Authorization "RA" Number from our Customer Service team which must appear on the return address label to receive credit.  Include a copy of the invoice, explanation for the return and the RA Number.  Items returned must be in clean, resalable, original condition as shipped and may require a restocking fee.  No credit will be given if the product or packaging is damaged or changed in any manner. If items are not in the original packaging but can be reconditioned, they will be subject to a 25% reconditioning fee.  If they cannot be reconditioned to the original condition, no credit will be given.  No returns on special orders.  

If orders are refused

  Customers refusing orders will be charged both the outbound and return shipping fees. If at Customer's request a returned order is reshipped, the customer will again be charged for freight costs. A restocking fee may also be assessed for refused orders.